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Argus wins ambulance campaign victory

The South Wales Argus has won a major victory in its campaign demanding a shake-up in Gwent’s ambulance service.

It comes after the Newport-based evening paper revealed a series of blunders by the under-fire service in which 999 emergency calls went unanswered and towns were left without any ambulance cover for days on end.

Responding to a series of hard-hitting exclusives produced by the Argus, the Wales Ambulance Trust said it would be taking urgent steps to plug glaring gaps in its emergency cover.

It announced a review of its controversial “ambulance deployment plan” which had been vigorously opposed by many ambulance crews as being “unworkable” and leaving towns exposed.

The Trust has agreed to assign two designated ambulances to Monmouth and Chepstow – the two towns worst hit by recent emergency call fiascos.

The Trust also issued an apology for one 999 blunder in which a 10-month-old boy was left waiting for an ambulance for more than half an hour after being savaged at home by his pet dog.

The ambulance failed to arrive after two separate emergency calls, despite the boy’s home being less than a mile from the local ambulance station in Monmouth.

The boy was eventually rushed to hospital by his family where he had 30 stitches put in horrific head wounds.

The Trust admitted two ambulance control staff had been disciplined over the matter.

But the savaged boy incident was just the latest in a series of failures by the ambulance service revealed by the Argus.

Other emergency calls which went unanswered included:

  • An 81-year-old Monmouth woman who lay in agony for two hours at her home after falling and breaking her hip.
  • An 84-year-old Chepstow woman who suffered serious injuries in a road accident forced to wait 15 minutes for an ambulance despite the accident happening just 150 yards from the local ambulance station.
  • Two women in their 70s forced to wait 30 and 40 minutes for emergency crews to arrive after they suffered a severe asthma attack and severe nose bleeding respectively. In one of the incidents the ambulance couldn’t find a house because the crew’s road map was out of date.

    The Argus also published an exclusive interview with a Gwent paramedic on June 13 who disclosed how:

  • Chepstow was left for days at a time without any emergency cover at all.
  • Monmouth was given an 18-minute emergency response time, whereas the rest of the region has an eight minute response.
  • Gwent regulalrly relies on neighbouring Gloucestershire ambulance service to answer emergencies in Monmouth.

    The Argus revelations sparked a political row, wiith local Welsh Assembly Members demanding Welsh Health Secretary Jane Hutt take action before somebody died as a result of a 999 blunder.

    Following the climbdown by the Wales Ambulance Trust, Argus Editor Gerry Keighley said: “We identified that people living in a part of our circulation area were being put at risk by the lack of proper ambulance emergency cover.

    “We are pleased that after our campaign brought this to the attention of the Wales Ambulance Trust, they have seen sense and relented on their ambulance deployment policy”.

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