Trading standards officers around the country were recently fielding calls from people who received faulty goods for Christmas.

Customers who find themselves lumbered with goods which are not up to scratch could be in line for a refund.

What is the advice that officers give?

What is the up-to-date letter of the law?

Is it different for cash and credit sales? Do you need a receipt?

And is there a time limit for exchanges?

What are the most “popular” goods for having faults in your area?

And have people been duped by “bootleg” fakes?