More resolved complaints dealt with by the PCC during January 2002

The majority of complaints made to the Press Complaints Commission, which raise a possible breach of the Code of Practice, are resolved directly between the Commission’s staff, editors and complainants.

These are either settled to the express satisfaction of the complainant following some remedial action by the editor or are not pursued by complainants following an explanation or other response from the publication.

Listed here are summaries of complaints involving the regional press which fall into the first category.

The Herald
The Chief Executive of Kilmarnock Football Club, representing the player Tommy Johnson, complained that an article unfairly represented Mr Johnson’s playing record and character.(Clause: 1)
Resolution: The newspaper published a letter from the Chief Executive of Kilmarnock Football Club, in which he put forward the club’s perspective on the matter.

Evening Telegraph & Post
Mrs M Parker of Neath complained that a review of her café, Fine China, had contained inaccuracies. (Clauses: 1)
Resolution: The matter was resolved privately with the newspaper.

Plymouth Evening Herald
Mr K A R J Williams of Devon complained that an article inaccurately reported a memorial service for American soldiers based in Ivybridge during the Second World War. (Clause: 1)
Resolution: The newspaper published a letter from the complainant in which he could correct the factual information in the article

Surrey Comet
Miss Irene Cudd of Esher complained that an article inaccurately described the lifestyle of a local woman, who had been an old friend of hers. (Clause: 1)
Resolution: The newspaper published a letter from the complainant outlining her memories of the woman in question.

Reading Chronicle
Mr Tony McGinn of Berkshire complained that an article describing how a fast food restaurant had been prosecuted had inaccurately stated that he was ‘sacked’ from his position as manager. (Clauses: 1)
Resolution: The newspaper published a correction accepting that the complainant had left the position by choice and was not sacked.

The Courier
Mrs Alicia Rae of Crieff complained that an article about her son’s failed attempt to appeal against a prison sentence in Australia contained inaccuracies. (Clauses: 1)
Resolution: The newspaper discussed the matter with the complainant and a further article was subsequently published with her approval.

Kentish Times
The Reverend Chris Stone complained on behalf of the Bishop of Rochester that the newspaper had interpreted a previous article written by the Bishop in a distorted and misleading fashion. (Clauses: 1)
Resolution: The newspaper published a letter from the complainant that clarified the Bishop’s position.

Bury Times
Mr Eric Hamer of Bury complained that a piece in the newspaper’s announcements column appeared to have come from him, when he had, in fact, submitted no announcement. (Clauses: 1, 3
Resolution: The newspaper wrote personally to the complainant to offer its sincere apologies and informed him that steps had been taken to ensure that the same kind of incident did not recur.

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