The majority of complaints made to the Press Complaints Commission, which raise a possible breach of the Code of Practice, are resolved directly between the Commission's staff, editors and complainants.

These are either settled to the express satisfaction of the complainant following some remedial action by the editor or are not pursued by complainants following an explanation or other response from the publication.

Below are summaries of the latest complaints involving the regional press which fall into the first category.

Northwich Guardian
A woman from Cheshire complained that an article inaccurately claimed that she had been escorted from her school by Cheshire Police and a Cheshire County Council child protection unit, following her suspension as a teacher. In fact, she was driven home by a member of staff. (Clause 1)
Resolution: The complaint was resolved when the newspaper published a correction and apology.

Ardrossan & Saltcoats Herald
Kenneth Monaghan complained that a letter – which had claimed that the new bus lane in Stevenston was a complete waste of time – had been inaccurately credited to him. The complainant explained that he worked in the transport industry, and that – as a result of the publication of the letter – he had been subjected to a hearing with his manager. Despite contacting the newspaper directly, a correction had not been published. (Clauses 1, 3)
Resolution: The complaint was resolved when the newspaper published the following correction: We have been advised that the correspondence (Write to reply, Herald August 9) which criticised the new bus lane through Stevenston and purported to be signed by "Kenny Monaghan" was a fraudulent letter. The Herald, who published the letter in good faith, regret any embarrassment or distress caused to the purported signatory. The newspaper also apologised for the delay in dealing with the complaint prior to the PCC’s involvement.

Evening Standard
James White complained that an article which reported on the first anniversary of the 7/7 London bombings contained private information about his partner who died in the attacks. (Clause 3)
Resolution: The complaint was resolved when the newspaper offered to send a private letter of apology to the complainant in addition to making a note on its files outlining his concerns.

Western Mail
Gary Waugh complained through his solicitors Knight Polson that an article had contained a number of inaccuracies in relation to his trial, the charges he was sentenced for, and his role in the credit card scam. (Clause 1)
Resolution: The complaint was resolved when the newspaper published the following clarification: We have been asked to point out by lawyers representing Gary Waugh, of Station Road, Gloucester, that his seven year sentence at Swindon Crown Court accurately reported in the Western Daily Press on June 13 consisted of five years drugs offences and two years for his part in a scam involving the theft of credit cards from Gloucester Royal Mail sorting office.
We are happy to make it clear that the references to Waugh being the criminal mastermind who made £65,000 from the credit card scam were made by the police officer who investigated the case and that the Judge who sentenced him referred to him having made £25,000 from the credit cards.