The majority of complaints made to the Press Complaints Commission, which raise a possible breach of the Code of Practice, are resolved directly between the Commission's staff, editors and complainants.

These are either settled to the express satisfaction of the complainant following some remedial action by the editor or are not pursued by complainants following an explanation or other response from the publication.

Below are summaries of the latest complaints involving the regional press which fall into the first category.

The Stockport Express West
A woman complained that an article reporting on the legal action she had launched against her husband's former employers had contained her full address. As a widow, she felt extremely vulnerable and was concerned that the article had informed neighbours of her business. Moreover, when she had contacted the newspaper to complain, she had been spoken to rudely. (Clause 3)
Resolution: The complaint was resolved when the newspaper sent a personal letter of apology to the complainant. The editor explained that she had been unable to identify the member of staff who had spoken to the complainant, but she had issued a memo to all editorial staff regarding the complaints process and dealing with calls. The editor also indicated that she would do her best to ensure that the newspaper did not publish further articles reporting on the complainant's legal action.

York Evening Press
A woman complained that the newspaper had intruded into her privacy in its publication of her name in an article reporting that the sentence of her former neighbour – convicted of threatening to kill her – had been reduced. She was also concerned over the reference to her son. (Clause 1)
Resolution: The complaint was resolved when the newspaper undertook not to publish the complainant's name again in relation to this particular case.

Express and Echo
Ms Lisa-Marie of Devon complained that an article reporting on a dispute over the production of a video commissioned by her manager Graham Stone from the Cheeky Girls' mother – Margit Imiria – contained a number of inaccuracies. Specifically, she contended that – contrary to the article – she was "pop star material", and had performed alongside a number of major artists.(Clause 1)
Resolution: The complaint was resolved when the newspaper published a follow up story reporting that a court had now ruled against Margit Irimia, and that Lisa-Marie hoped to soon be offered a major recording contract. The article also emphasised that Lisa-Marie had performed with acts such as Will Young and Blue.

Evening Standard
Philip Law, Public and Industrial Affairs Director of the British Plastics Federation, complained that an article was inaccurate when it claimed that "eight tonnes of crude oil are used to make one tonne of PVC". The complainant was also concerned with the article's claim that PVC and polystyrene were difficult to recycle. (Clause 1)
Resolution: The complaint was resolved when the newspaper published a letter from the complainant which corrected the first inaccuracy – which was accepted – and addressed the suggestion that polystyrene and PVC were difficult to recycle.