The majority of complaints made to the Press Complaints Commission, which raise a possible breach of the Code of Practice, are resolved directly between the Commission's staff, editors and complainants.

These are either settled to the express satisfaction of the complainant following some remedial action by the editor or are not pursued by complainants following an explanation or other response from the publication.

Below are summaries of the latest complaints involving the regional press which fall into the first category.

Guardian-series East London and West Essex
Mindy Gibbons-Klein of London complained that a review of The Snowman had inaccurately contended that her son Bradley had played The Boy in the performance attended by the reviewer. This was of particular concern in light of the unflattering nature of the review. Moreover, the text beneath the photograph had inaccurately stated that the boy pictured was Bradley. (Clauses: none)
Resolution: The complaint was resolved when the newspaper removed the article from its website and sent a personal letter of apology to Bradley and Mr and Mrs Gibbons-Klein, making clear that Bradley had been wrongly identified in the article.

Bexley Times
Jason Johnson, a postman for Royal Mail, complained through the Communication Workers Union that an article which focused on his disability intruded into his privacy and discriminated against him in breach of the Code. (Clauses 3, 12)
Resolution: The complaint was resolved when the newspaper published a letter from Royal Mail in response to the article together with an editorial apology for any distress caused to the complainant.

Worksop Guardian
Mr & Mrs P Wesley, licensees of the Kilton Inn in Worksop, complained that an article was inaccurate when it stated that a man suffered stab wounds during an incident at the establishment. (Clause 1)
Resolution: The complaint was resolved when the newspaper published the following correction and apology in its next edition: "The Guardian would like to make it clear that an incident in which a man was assaulted did not happen at the Kilton Inn pub as reported last week. The incident actually occurred on Garside Street on the evening of Wednesday 29th March. Two men were involved and a 20-year-old man received a cut to his face and was taken to Rotherham Hospital for treatment. A man has been arrested in connection with the incident. The Guardian would like to apologise for any confusion our report caused."