The majority of complaints made to the Press Complaints Commission, which raise a possible breach of the Code of Practice, are resolved directly between the Commission's staff, editors and complainants.

These are either settled to the express satisfaction of the complainant following some remedial action by the editor or are not pursued by complainants following an explanation or other response from the publication.

Below are summaries of the latest complaints involving the regional press which fall into the first category.

Ayrshire Post
A former Scottish footballer complained that the newspaper had identified him in connection with an article about the trial of his daughter for fraud. (Clause 9)
Resolution: The complaint was resolved when the newspaper, which accepted that it had acted in breach of Clause 9 (Reporting of crime) of the Code, undertook not to repeat the identification of the complainant and offered to write a personal letter of apology to the family.

Wigan Evening Post
A man complained that an article which reported on the suicide of his partner's son had included unnecessary detail about her previous marriage and had identified the road on which they lived. He was also concerned that a reporter from the newspaper had arrived at the inquest late. (Clause 3)
Resolution: The complaint was resolved when the newspaper wrote to the complainant acknowledging and apologising for the distress that had been caused by the article. It further apologised for the late arrival of the reporter at the inquest. The complainant was happy with the editor's letter but wished to make it clear that – in his view – newspapers should only report the area, rather than the road, in which people lived.

Horncastle News
Samantha White of Horncastle complained that a series of articles on a proposed skate park in the town – over a four month period – contained a number of inaccuracies and that she had been denied an opportunity to reply. (Clause 1)
Resolution: The complaint was resolved when the newspaper published a 400 word letter from the complainant outlining her position in regard to the entire situation.

Oldham Evening Chronicle
R Capewell of Failsworth complained that an article had inaccurately described an eight mile stretch of road linking the Snake Pass and Holmfirth as the A6024. He was also concerned that the newspaper had not responded directly to his complaint. (Clause 1)
Resolution: The complaint was resolved when the newspaper published a clarification making clear that the road in question was not the A6024.