The majority of complaints made to the Press Complaints Commission, which raise a possible breach of the Code of Practice, are resolved directly between the Commission's staff, editors and complainants.

These are either settled to the express satisfaction of the complainant following some remedial action by the editor or are not pursued by complainants following an explanation or other response from the publication.

Below are summaries of the latest complaints involving the regional press which fall into the first category.

Stratford Observer
Lilian Hawkins of Stratford on Avon complained that the photograph of a body bag accompanying an article intruded into her grief, and had caused great distress to all of Mathew Hawkins’ family. (Clause 5)
Resolution: The complaint was resolved when the newspaper published an apology for any upset that had been caused.

Daily Record
The British Forces based in Cyprus complained that a photograph which accompanied an article reporting that three soldiers had tested positive for drugs identified soldiers who were unconnected to the incident. (Clause 1)
Resolution: The complaint was resolved when the newspaper published a clarification making clear that only two soldiers had tested positive for drug taking and they were unconnected to those who were identifiable in the photograph.

Lancaster Guardian
Alicia Monks complained that an article contained a number of inaccuracies, including that Paul Monks was not made redundant, but took voluntary redundancy. She also said that the article had caused great distress to herself and her daughter. (Clauses 1, 5)
Resolution: The complaint was resolved when the newspaper sent a personal letter to the complainant, apologising for any upset caused by the article and for the inaccuracy with reference to Mr Monks' redundancy.

Daily Record
Corrine Mitchell of Dalkeith complained that an article was inaccurate in its claim that she had rowed with her son while visiting him at Polmont Young Offender's Institution. She subsequently complained – on behalf and with the signed authorisation of her son, Luke Mitchell – that the latter had not put on weight since entering Polmont. (Clause 1)
Resolution: The newspaper publicly reiterated the complainant's denial of the allegation that she had rowed with her son. It stood by its story but noted Ms Mitchell's contention that she was not at Polmont on the day it had referred to. The statement in the newspaper also included a denial of the claim that Luke Mitchell had put on weight.