The majority of complaints made to the Press Complaints Commission, which raise a possible breach of the Code of Practice, are resolved directly between the Commission's staff, editors and complainants.

These are either settled to the express satisfaction of the complainant following some remedial action by the editor or are not pursued by complainants following an explanation or other response from the publication.

Below are summaries of the latest complaints involving the regional press which fall into the first category.

Fleetwood Weekly News
A woman complained that the newspaper had published her letter with her name and partial address after she been assured that these details would not be included. (Clause 3)
Resolution: The complainant accepted her complaint as resolved when the newspaper wrote her a letter of apology and sent an internal memorandum reminding its staff to treat requests for anonymity in readers’ letters with the utmost care.

Banbury Guardian
C Willson of Banbury complained that an article on truancy had included photograph of her son at school which was taken without her permission. She was also concerned that the article's headline suggested that her son was playing truant. (Clauses 1, 6)
Resolution: The complaint was resolved when the newspaper – which argued that the photograph did not involve the child's welfare and that the headline did not give such an impression – destroyed the photographs in question.

Medway Messenger
John Lake of Gillingham complained that an article about a motor fair included a photograph of his daughter which had been taken at a school fun day. (Clause 6)
Resolution: The complaint was resolved when the newspaper agreed that the use of the photograph out of context was not acceptable and sent the complainant a private letter of apology.

Crawley Observer
Phil Pratt of West Sussex complained that an inquest report was inaccurately headlined 'Depressed woman died after fit'. As the executor for the estate of the deceased, and guardian to her daughter, he made clear that she had not been depressed at the time of her death or in the period preceding it. (Clauses 1, 5)
Resolution: The complaint was resolved when the newspaper – following a suggestion from the Commission – published an apology to the deceased's family.