The majority of complaints made to the Press Complaints Commission, which raise a possible breach of the Code of Practice, are resolved directly between the Commission's staff, editors and complainants.

These are either settled to the express satisfaction of the complainant following some remedial action by the editor or are not pursued by complainants following an explanation or other response from the publication.

Below are summaries of the latest complaints involving the regional press which fall into the first category.

Yellow Advertiser
A Richards, of Barking, complained that the newspaper printed a confidential e-mail not intended for publication and did not print his name and address alongside it. (Clause 3)
Resolution: The complaint was resolved when the newspaper agreed to publish an apology for publishing the confidential e-mail and a clarification stating that the complainant has always been happy to have his name and address printed with any letter written.

Press & Journal (Aberdeen)
A woman complained through solicitors that an article was inaccurate in its suggestion that she had refused a TV company permission to film in the village of which she was laird. (Clause 1)
Resolution: The matter was resolved when the newspaper agreed to append a note to its archive files to the effect that the complainant had denied making such a refusal.

Ilford Recorder
Dr I Waheed complained, on behalf of the Islamic political party Hizb ut-Tahrir, that an article about a Muslim stall in High Road in Ilford contained a number of inaccuracies relating to that party. (Clause 1)
Resolution: The matter was resolved when the newspaper offered to publish a letter from the complainant on the matter.

The Scotsman
Dr Helen Fawcett, Jean Monnet Fellow in European Public Policy at Strathclyde University, complained that an article about an initiative to help Scotland's poorest communities had quoted her inaccurately and had referred to research unseen by the newspaper. (Clause 1)
Resolution: The matter was resolved when the newspaper published a clarification.

Derby Evening Telegraph
Gail Laxton complained that an article, which reported that she worked for her husband, the MP for Derby North, and which reported comments he had made about the benefits of their working together, was inaccurate. (Clause 1)
Resolution: The matter was resolved when the assistant editor of the newspaper offered to have a face-to-face meeting with the complainant in order to discuss her concerns.

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